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/**
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* 从上游 dashboard 页面正文提取「官网业务拒价/阻断」文案，供前端如实展示。
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* 非 RPA/系统错误，而是承运商或官网规则导致无法出价。
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* 对外统一译为中文，避免英文原文与上游品牌直出给客户。
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*/
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import { scrubProviderBrandForCustomer } from "@/lib/frontend/scrub-provider-brand";
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const ACCESSORIAL_BLOCK_PATTERNS: RegExp[] = [
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/不支持附加服务[^\n。]{0,160}/,
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/(?:承运|运输)合作伙伴[^\n。]{0,80}不提供[^\n。]{0,120}/,
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/住宅地址[^\n。]{0,80}上门取件[^\n。]{0,80}/,
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/unsupported accessorial[^\n.]{0,200}/i,
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/accessorial(?:s)?[^\n.]{0,120}(?:not supported|not available|cannot be)/i,
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/our carrier partners? do not provide[^\n.]{0,220}/i,
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/carrier partners? (?:don'?t|do not) provide[^\n.]{0,220}/i,
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/(?:pickup|pick-up)[^\n.]{0,80}residential[^\n.]{0,120}/i,
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/residential[^\n.]{0,80}(?:pickup|pick-up)[^\n.]{0,120}/i,
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];
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/** 线路/地址/运力等官网业务阻断（底部红色提示常见） */
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const LANE_ADDRESS_BLOCK_PATTERNS: RegExp[] = [
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/该线路[^\n。]{0,120}/,
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/无法[^\n。]{0,40}报价[^\n。]{0,80}/,
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/暂无[^\n。]{0,40}运力[^\n。]{0,80}/,
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/地址[^\n。]{0,40}(?:错误|无效|无法|不支持)[^\n。]{0,80}/,
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/不在[^\n。]{0,40}服务[^\n。]{0,40}范围[^\n。]{0,40}/,
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/please enter the address of your (?:pick-?up|delivery) location[^\n.]{0,80}/i,
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/(?:invalid|incorrect|unsupported)\s+address[^\n.]{0,120}/i,
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/address[^\n.]{0,80}(?:not supported|not found|could not be|is invalid)[^\n.]{0,120}/i,
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// 官网红色 toast：Unfortunately we were unable to find any rates for this lane...
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/unable to find any rates for this lane[^\n.]{0,200}/i,
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/unfortunately we were unable to find any rates[^\n.]{0,220}/i,
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/(?:we )?(?:could|can) ?not (?:find|get|obtain)[^\n.]{0,40}(?:quote|rates?)[^\n.]{0,120}/i,
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/unable to (?:get|find|obtain|provide)[^\n.]{0,40}(?:quote|rates?)[^\n.]{0,120}/i,
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/no carriers? (?:available|found|able)[^\n.]{0,120}/i,
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/(?:this )?lane[^\n.]{0,80}(?:not supported|unavailable|not available)[^\n.]{0,120}/i,
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/outside (?:of )?(?:our )?service (?:area|region)[^\n.]{0,120}/i,
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/temporarily unable to (?:obtain|get|fetch) quotes?[^\n.]{0,80}/i,
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/carriers? (?:are )?(?:unable|not able) to[^\n.]{0,160}/i,
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];
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/** 官网英文阻断 → 中文（客户可见） */
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const PORTAL_EN_TO_ZH: Array<[RegExp, string]> = [
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[
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/unable to find any rates for this lane|unfortunately we were unable to find any rates/i,
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"该线路与货物组合暂无可用报价，请检查货物信息后重试或联系客服",
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],
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[
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/no rates found[\s\S]*please review all required fields to proceed/i,
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"未找到可用报价。请检查并填写所有必填项后再继续",
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],
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[/no rates found/i, "未找到可用报价"],
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[
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/please review all required fields to proceed/i,
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"请检查并填写所有必填项后再继续",
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],
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[/unsupported accessorial/i, "不支持该附加服务"],
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[
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/our carrier partners? do not provide[^\n.]*/i,
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"承运合作伙伴不提供此项服务",
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],
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[
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/carrier partners? (?:don'?t|do not) provide[^\n.]*/i,
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"承运合作伙伴不提供此项服务",
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],
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[
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/(?:pickup|pick-up)[^\n.]{0,80}residential|residential[^\n.]{0,80}(?:pickup|pick-up)/i,
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"不支持住宅地址上门取件",
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],
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[/accessorial(?:s)?[^\n.]{0,80}(?:not supported|not available)/i, "不支持该附加服务"],
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[
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/please enter the address of your pick-?up location/i,
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"请填写并确认提货地址",
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],
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[
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/please enter the address of your delivery location/i,
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"请填写并确认派送地址",
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],
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[/invalid address|address is invalid/i, "地址无效，请重新选择"],
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[
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/address[^\n.]{0,40}(?:not supported|not found)/i,
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"该地址不受支持或无法识别，请重新选择",
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],
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[
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/unable to (?:get|find|obtain|provide)[^\n.]{0,40}(?:quote|rates?)|could not (?:find|get)[^\n.]{0,40}(?:quote|rates?)/i,
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"官网无法为该线路提供报价",
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],
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[/no carriers? (?:available|found)/i, "暂无可用承运商"],
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[
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/(?:this )?lane[^\n.]{0,40}(?:not supported|unavailable|not available)/i,
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"该线路暂不支持报价",
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],
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[
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/outside (?:of )?(?:our )?service (?:area|region)/i,
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"该地址不在服务范围内",
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],
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[
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/temporarily unable to (?:obtain|get|fetch) quotes?/i,
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"暂时无法获取报价，请稍后重试",
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],
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[
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/carriers? (?:are )?(?:unable|not able) to/i,
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"承运商无法承运该票货物",
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],
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[
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/freight ready time is before pickup location operation hours/i,
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"货运就绪时刻不能早于提货点开门时间，请调整就绪时刻或开门时间",
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],
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[
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/ready time is before.{0,40}operation hours/i,
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"货运就绪时刻不能早于提货点开门时间，请调整就绪时刻或开门时间",
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],
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];
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function normalizePortalLine(line: string, keepNewlines = false): string {
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if (keepNewlines) {
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return line
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.replace(/\r/g, "")
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.replace(/[ \t]+/g, " ")
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.replace(/\n+/g, "\n")
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.trim();
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}
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return line.replace(/\s+/g, " ").trim();
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}
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/** 将单条官网提示译为中文；已是中文则原样返回 */
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export function translatePortalMessageToZh(message: string): string {
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const trimmed = message.trim();
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if (!trimmed) return trimmed;
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if (/[\u4e00-\u9fff]/.test(trimmed)) {
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return trimmed;
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}
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for (const [pattern, zh] of PORTAL_EN_TO_ZH) {
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if (pattern.test(trimmed)) {
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return zh;
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}
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}
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// 未知英文：仍回传内容，加前缀避免客户只看到笼统失败
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const brief = trimmed.replace(/\s+/g, " ").slice(0, 220);
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return `承运商提示：${brief}`;
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}
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function pushMatch(
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found: string[],
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msg: string,
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keepNewlines = false,
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): void {
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const n = normalizePortalLine(msg, keepNewlines);
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if (n && !found.includes(n)) found.push(n);
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}
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function extractByPatterns(text: string, patterns: RegExp[]): string[] {
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const found: string[] = [];
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for (const p of patterns) {
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const m = text.match(p);
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if (m?.[0]) pushMatch(found, m[0]);
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}
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return found;
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}
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/** 提取页面可见的官网阻断/无价提示（去重、保序） */
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export function extractMothershipPortalQuoteMessages(body: string): string[] {
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const text = body.replace(/\r/g, "");
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const found: string[] = [];
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// 优先抓红色 toast：lane/freight 无价（比「必填项」更准确）
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const laneToast = text.match(
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/Unfortunately we were unable to find any rates for this lane[^\n.]{0,220}\.?/i,
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);
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if (laneToast?.[0]) {
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pushMatch(found, laneToast[0]);
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}
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const hasNoRates = /No rates found/i.test(text);
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const hasRequired =
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/Please review all required fields to proceed/i.test(text);
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// 已有「线路无价」硬拒时，不再附带 required fields（避免误导用户去补二级详情）
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if (!laneToast?.[0]) {
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if (hasNoRates && hasRequired) {
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pushMatch(
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found,
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"No rates found\nPlease review all required fields to proceed",
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true,
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);
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} else if (hasNoRates) {
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pushMatch(found, "No rates found");
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} else if (hasRequired) {
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pushMatch(found, "Please review all required fields to proceed");
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}
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}
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for (const msg of extractByPatterns(text, ACCESSORIAL_BLOCK_PATTERNS)) {
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pushMatch(found, msg);
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}
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for (const msg of extractByPatterns(text, LANE_ADDRESS_BLOCK_PATTERNS)) {
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pushMatch(found, msg);
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}
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return found;
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}
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/** 附加服务/承运商规则类阻断（应立刻如实返回，不等 patch/超时） */
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export function extractMothershipAccessorialBlockMessages(
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body: string,
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): string[] {
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return extractByPatterns(body.replace(/\r/g, ""), ACCESSORIAL_BLOCK_PATTERNS);
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}
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/** DOM 红色/alert 片段是否像业务报错（过滤 Inbox/导航噪声） */
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export function looksLikePortalBusinessAlert(text: string): boolean {
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const t = text.replace(/\s+/g, " ").trim();
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if (t.length < 6 || t.length > 400) return false;
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if (/Got it|Mark all as read|Stay up-to-date|Refer and get/i.test(t)) {
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return false;
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}
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return /rate|quote|address|accessorial|carrier|residential|unsupported|unable|invalid|required field|lane|service area|线路|报价|地址|附加|不支持|必填|运力|承运|住宅|上门/i.test(
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t,
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);
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}
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/**
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* 将 DOM 红色提示片段转为可展示的官网业务文案列表。
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* 优先走模式提取；否则保留像业务报错的原文。
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*/
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export function extractMothershipPortalMessagesFromAlerts(
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snippets: string[],
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): string[] {
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const joined = snippets.join("\n");
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const patterned = extractMothershipPortalQuoteMessages(joined);
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if (patterned.length > 0) return patterned;
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const found: string[] = [];
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for (const s of snippets) {
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if (looksLikePortalBusinessAlert(s)) pushMatch(found, s);
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}
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return found.slice(0, 4);
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}
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export function formatMothershipPortalQuoteMessage(
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messages: string[],
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): string | null {
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if (messages.length === 0) return null;
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return scrubProviderBrandForCustomer(
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messages.map(translatePortalMessageToZh).join("\n\n"),
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);
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}
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/**
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* 官网红色 toast：该线路/货物组合明确无价。
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* 与「请填必填」常同时出现；此类必须硬拒，禁止引导用户白填二级详情。
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*/
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export function isPortalLaneNoRatesMessage(msg: string): boolean {
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return /unable to find any rates(?: for this lane)?|unfortunately we were unable to find any rates|该线路与货物组合暂无可用报价|for this lane and freight/i.test(
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msg,
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);
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}
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/** 官网提示：缺二级必填（公司名/联系人等），应立刻引导填二级，禁止空等到超时 */
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export function isPortalNeedsDetailsMessage(msg: string): boolean {
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// 线路无价优先：即使同屏有 required fields，也不再判为「去补详情」
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if (isPortalLaneNoRatesMessage(msg)) return false;
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return /必填|required fields|请检查并填写所有必填/i.test(msg);
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}
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/**
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* 官网明确业务拒价（线路/地址/附加服务等）。
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* 与「缺必填」同时出现时：线路无价/硬拒优先，禁止误导补二级。
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*/
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export function isPortalHardBusinessBlock(msg: string): boolean {
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if (isPortalLaneNoRatesMessage(msg)) return true;
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if (isPortalNeedsDetailsMessage(msg)) return false;
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return /附加|住宅|上门|不支持该附加|承运合作伙伴|线路|服务范围|地址无效|地址不|运力|承运商无法|无法为该线路|暂无可用承运|该线路暂不|不在服务|地址错误|该线路与货物|invalid address|unsupported accessorial|no carriers|outside.*service|unable to .*quote|unable to find any rates|unfortunately we were unable|for this lane/i.test(
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msg,
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);
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}
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/** 从整页正文解析；无则 null */
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export function parseMothershipPortalQuoteMessageFromBody(
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body: string,
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): string | null {
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return formatMothershipPortalQuoteMessage(
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extractMothershipPortalQuoteMessages(body),
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);
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}
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/** 从 DOM 红色/alert 片段解析 */
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export function parseMothershipPortalQuoteMessageFromAlerts(
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snippets: string[],
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): string | null {
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return formatMothershipPortalQuoteMessage(
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extractMothershipPortalMessagesFromAlerts(snippets),
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);
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}
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